Our Fantastik Support : a qualified team presents in 24 × 7

Our Fantastik Support supervises, manages and maintains your environments in operational conditions.

They are present on our sites 24 hours a day, 7 days a week and can be contacted by phone and email.

Available and responsive, Fantastik Support is a direct access to a qualified technician, to assist you personally in all your urgent requests, in French and English.

For more flexibility, Fantastik Support intervenes on three time slots, allowing you to adjust your need according to the criticalities of your environments :

Working Hours

Included as standard in all Agarik offers                                                                                       Opening hours: 10 am – 6 pm – Monday to Friday (except holidays)

Expanded Working Hours

Extended service level                                                                                                                       Opening hours: 08H00 – 20H00 – Monday to Saturday (except holidays)

24/7

Continuous service Hours: 24 hours a day, 365 days a year

Our flexible service grid

Agarik is the possibility to benefit from a “à la carte” grid adapting to all of your environments and your needs.

Monitoring Services : Supervision and escalation

Infrastructures supervision, applications and networks’                                   Monitoring by our technical team with escalation procedures                      Addressed environments: Private Cloud, Public, Hybrid or Legacy infrastructure hosted by Agarik or by a third party                                            Telephone support and access to the Customer Portal

MOC Services :  Full supervision and strict application of your procedures

Infrastructures supervision, applications and network Monitoring as well as Maintenance in Operational Conditions based on your procedures     Addressed environments: Private Cloud, Public, Hybrid or Legacy infrastructure hosted by Agarik or by a third party                                            Telephone support and access to the Customer Portal

Managed OS : OS supervision and our procedure’s application

Supervision of infrastructure, applications and network Management and operating systems security management                                                               Addressed environments: Private Cloud, Public, Hybrid or Legacy infrastructure hosted by Agarik or by a third party                                               Telephone support and access to the Customer Portal

Managed Services : Full supervision, application of your / our procedures & security audits

Infrastructures supervision, applications and networkAdministration and security management of application frameworks                                                     Security audits via daily scans                                                                                     Addressed environments: Private Cloud, Public, Hybrid or Legacy infrastructure hosted by Agarik or by a third party                                                                   Telephone support and access to the Customer Portal

Exploited technologies

Agarik’s teams have highly qualification levels on the following products and services (non-exhaustive list of our competences) :

Cloud Management Platform

 OpenStack, CloudFoundry

Public Cloud

 Azure, AWS, Outscale, Cloudwatt, OVH

Virtualisation

 KVM, HyperV, VMWare ESX, Xen

Container

 LXC, LXD, OpenVZ, Docker

Proxy / Reverse

 Varnish, Squid, Apache, HAproxy

Web server

 Apache, IIS, Nginx, Lighttpd

CMS

 Drupal, SPIP, eZ Publish, Joomla, Typo 3, Magento, Prestashop, WordPress

Application server

 Tomcat, Glassfish, JBoss

Database

 Oracle, SQL Server, MySQL, MariaDB, PostgreSQL, MongoDB, Redis, CouchDB

Electronic mail

 Exchange, Zimbra, Postfix, Sendmail, Dovecot, O365

Firewalls

 Cisco, CheckPoint, Palo Alto, Juniper, Fortigate, PFSense, firewalls software

Security

 DenyAll, Corero, Snort, Qualys, Kaspersky

Load Balancing

 Cisco, F5, Alteon, Foundry, load balancers software (Keepalived / LVS, HAProxy)

Storage

 NetApp, Isilon, EMC, HP, Dell

4 reasons to choose Agarik ?

24x7x365

Our technical teams commit on your environments’ maintenance in operational conditions 24*7*365 from Agarik sites in France. +

Web Technologies, Open Source, Big data

With more than 20 years of existence, Agarik has a proven competence on critical infrastructures related to industry 4.0 and technologies attached (Open Source oriented, Cloud and Big Data). +

High end and secured hosting

Agarik owns an operator license and its own infrastructures (datacenters and networks). We are also able to raise standard security levels with Atos group’s cyber security technologies. +

Guaranteed high availability

According to your environment’s criticality, Agarik offers the market’s strongest SLAs and commits on response and restoration time. +

Contact Us